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AwardedSWEServicesFramework agreementSEK 5,400,000

Tjänst för trafikledning och kundservice för serviceresor

Published
Published 25 February 2026
Deadline
Closed 27 March 2026

Overview

Leverantören ska utföra trafikledning och kundservice för serviceresor i den särskilda kollektivtrafiken samt genomföra bokning/avbokning i Regionens bokningssystem när X-trafiks Beställningscentral är stängd.

Key details

Country
SWE
Status
Awarded
Category
Services
Estimated value
SEK 5,400,000
Procedure
Open
Contract type
Framework agreement
Published
25 February 2026
Deadline
Closed
Classification (CPV)
Call centre

Award outcome

Award date
10 April 2026
Contract period
18 May 2026 → 17 May 2028
Winners
  • Norrhälsinge Beställningscentral Aktiebolag
  • Responda AB
  • youcall

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    25 June 2026

  2. Contract Notice

    25 February 2026

Contracting authority

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Awarded: Tjänst för trafikledning och kundservice för serviceresor — won by Norrhälsinge Beställningscentral Aktiebolag +2 — Skim