AwardedSWEServicesFramework agreementSEK 5,400,000
Tjänst för trafikledning och kundservice för serviceresor
- Published
- Published 25 February 2026
- Deadline
- Closed 27 March 2026
Overview
Leverantören ska utföra trafikledning och kundservice för serviceresor i den särskilda kollektivtrafiken samt genomföra bokning/avbokning i Regionens bokningssystem när X-trafiks Beställningscentral är stängd.
Key details
- Country
- SWE
- Status
- Awarded
- Category
- Services
- Estimated value
- SEK 5,400,000
- Procedure
- Open
- Contract type
- Framework agreement
- Published
- 25 February 2026
- Deadline
- Closed
Call centre
Award outcome
- Award date
- 10 April 2026
- Contract period
- 18 May 2026 → 17 May 2028
- Norrhälsinge Beställningscentral Aktiebolag
- Responda AB
- youcall
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 June 2026
Contract Notice
25 February 2026
Contracting authority
Region Gävleborg
Procuring entityGÄVLE, SWE
002: 2321000198
Authority website ↗
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