AwardedFranceServicesFramework agreement
Centre de Relation Clients Transilien 2025- 2029
- Published
- Published 31 March 2025
Overview
SNCF Voyageurs-Transilien has awarded a contract to KONECTA holding France for operating a customer relations centre for the Transilien service from 2025 to 2029. The scope includes receiving and handling customer requests through various telephone and digital channels in a call centre, with a contract value of €27 million.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Procedure
- Limited
- Contract type
- Framework agreement
- Published
- 31 March 2025
Call centre
Award outcome
- Awarded value
- €27,000,000
- Award date
- 22 January 2025
- Contract period
- 1 May 2025 → 30 June 2031
- KONECTA holding France
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
31 March 2025
Contract Notice
25 April 2024
Contracting authority
SNCF Voyageurs- Transilien
Procuring entityLA PLAINE SAINT-DENIS, France
Authority website ↗
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