AwardedNetherlandsServices€12,150,000
Uitbesteding afhandeling voice klantcontact
- Published
- Published 19 March 2025
- Deadline
- Closed 29 April 2025
Overview
De scope van de aanbesteding heeft betrekking tot het uitbesteden van de voice activiteiten voor de regelingen
WMO en WLZ. De zorgvuldig geraamde opdrachtwaarde van de Raamovereenkomst is afgerond € 12.150.000,-. In de aanbesteding worden herzieningsclausules opgenomen met een waarde van 50% van de zorgvuldig geraamde waarde. De maximale waarde van de opdracht is vastgesteld op € 18.225.000,-.
Key details
- Country
- Netherlands
- Status
- Awarded
- Category
- Services
- Estimated value
- €12,150,000
- Procedure
- Open
- Published
- 19 March 2025
- Deadline
- Closed
Customer-care servicesTelephone-answering services
Award outcome
- Award date
- 5 June 2025
- Contract period
- — → 15 May 2029
- Concentrix Nederland B.V.
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 July 2025
Contract Notice
20 March 2025
Contract Notice
19 March 2025
Contracting authority
CAK
Procuring entityDen Haag, Netherlands
Authority website ↗
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