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AwardedNetherlandsServices€4,700,000

Service Management Tool (SMT)

Published
Published 7 November 2025
Deadline
Closed 12 January 2026

Overview

Kamer van Koophandel procured a Service Management Tool (SMT) including associated services, with an estimated budget of 4.7 million EUR. The contract was awarded to TOPdesk Nederland B.V. on 1 May 2026 for 3.33 million EUR.

Key details

Country
Netherlands
Status
Awarded
Category
Services
Estimated value
€4,700,000
Procedure
Open
Published
7 November 2025
Deadline
Closed
Classification (CPV)
Software package and information systemsSoftware programming and consultancy servicesSoftware supply services

Award outcome

Awarded value
€3,331,671
Award date
1 May 2026
Contract period
— → 28 April 2038
Winner
  • TOPdesk Nederland B.V.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    12 June 2026

  2. Contract Notice

    7 November 2025

Contracting authority

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Awarded: Service Management Tool (SMT) — won by TOPdesk Nederland B.V. — Skim