AwardedCHEServices
Dispatching des appels d’urgence et alarmes de priorité 1
- Published
- Published 10 February 2026
- Deadline
- Closed 23 March 2026
Overview
Energie Service Biel/Bienne (ESB) has awarded a contract to FR_Callpoint AG for 1,035,684.48 CHF to operate a 24/7 emergency call and priority-1 alarm dispatching centre. The service encompasses receiving and triaging technical incidents and critical alerts affecting ESB's infrastructure, rapidly transmitting information to designated contacts in French, German, and Swiss German, managing call surges and crisis situations, and ensuring business continuity with a structured transition phase at contract end.
Key details
- Country
- CHE
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Published
- 10 February 2026
- Deadline
- Closed
Telephone-answering servicesCall centre
Award outcome
- Awarded value
- CHF 1,035,684
- Award date
- 27 May 2026
- Contract period
- 1 November 2026 → 31 October 2028
- FR_Callpoint AG
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
28 May 2026
Contract Notice
10 February 2026
Contracting authority
Energie Service Biel/Bienne (ESB)
Procuring entityBiel/Bienne, CHE
Authority website ↗
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