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AwardedGermanyServices

Telefonie und Sachbearbeitung

Published
Published 31 March 2026
Deadline
Closed 30 April 2026

Overview

The Krankenversorgung der Bundesbahnbeamten procured support services comprising telephonic customer advisory services (Lot 1) and preparatory processing of reimbursement applications (Lot 2), with optional overflow processing of electronic datasets as part of input management. The contract was awarded on 16 June 2026 to MediaKom GmbH und Co. KG and aLIVE-Service GmbH.

Key details

Country
Germany
Status
Awarded
Category
Services
Procedure
Open
SME suitable
No
Published
31 March 2026
Deadline
Closed
Classification (CPV)
Administrative healthcare servicesSickness benefitsTelephone-answering services

Award outcome

Awarded value
-€2
Award date
16 June 2026
Contract period
1 October 2026 → 30 September 2029
Winners
  • MediaKom GmbH und Co. KG
  • aLIVE-Service GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    22 June 2026

  2. Contract Notice

    2 April 2026

  3. Contract Notice

    31 March 2026

Contracting authority

  • Krankenversorgung der Bundesbahnbeamten

    Procuring entity

    Frankfurt, Germany

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Awarded: Telefonie und Sachbearbeitung — won by MediaKom GmbH und Co. KG +1 — Skim