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AwardedFranceServicesFramework agreement

Préparation courriers de réclamations voyageurs pour traitement par SNCF Voyageurs

Published
Published 5 February 2025

Overview

Le besoin porte sur le préparation des courriers de réclamation voyageurs avant traitement par SNCF Voyageurs et comporte des prestations d'ouverture, de tri, de numérisation et de codification des courriers dans les SI de SNCF Voyageurs.

Key details

Country
France
Status
Awarded
Category
Services
Procedure
Limited
Contract type
Framework agreement
Published
5 February 2025
Classification (CPV)
Miscellaneous business and business-related servicesMiscellaneous business-related servicesScanning and invoicing services

Award outcome

Awarded value
€1,050,000
Award date
4 July 2025
Contract period
1 October 2025 → 2 October 2029
Winner
  • XBP EUROPE ARISTA

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    8 August 2025

  2. Contract Notice

    5 February 2025

Contracting authority

  • SNCF VOYAGEURS

    Procuring entity

    Saint-Denis, France

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Awarded: Préparation courriers de réclamations voyageurs pour traitement par SNCF Voyageurs — won by XBP EUROPE ARISTA — Skim