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AwardedGermanyServices

Erbringung von Callcenter- und KI-gestützten Kundenserviceleistungen

Published
Published 26 March 2026
Deadline
Closed 28 April 2026

Overview

Leipziger Wohnungs- und Baugesellschaft mbH has awarded a contract for the provision of call center and AI-supported customer service services to walter services GmbH as of June 1, 2026. The procurement covered CPV codes for call center activities and other customer service functions.

Key details

Country
Germany
Status
Awarded
Category
Services
Procedure
Open
SME suitable
No
Published
26 March 2026
Deadline
Closed
Classification (CPV)
Telephone-answering servicesCall centre

Award outcome

Awarded value
-€1
Award date
1 June 2026
Contract period
1 August 2026 → 31 July 2027
Winner
  • walter services GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    8 June 2026

  2. Contract Notice

    22 April 2026

  3. Contract Notice

    26 March 2026

Contracting authority

  • Leipziger Wohnungs-und Baugesellschaft mbH

    Procuring entity

    Leipzig, Germany

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Awarded: Erbringung von Callcenter- und KI-gestützten Kundenserviceleistungen — won by walter services GmbH — Skim