AwardedFranceServicesFramework agreement
Débord Centre de Relation Clients SA Voyageurs ( TGV INOUI et OUIGO)
- Published
- Published 5 May 2025
Overview
réception et traitement de sollicitations clients au travers de différents canaux téléphoniques et/ou numériques en centre d’appel.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Procedure
- Limited
- Contract type
- Framework agreement
- Published
- 5 May 2025
Call centre
Award outcome
- Awarded value
- €11,300,000
- Award date
- 17 October 2025
- Contract period
- 1 January 2026 → 31 December 2030
- KONECTA HOLDING FRANCE
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
9 January 2026
Contract Notice
13 May 2025
Contract Notice
5 May 2025
Contracting authority
SNCF Voyageurs
Procuring entitySAINT-DENIS, France
Authority website ↗
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