Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029

Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line with the schedule mentioned in this section below. • Reception/Switchboard Services Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls. • Emergency Response Services The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes. Upon specific request, the contracting authority may require the presence of an armed guard. • Additional/On Demand Services For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.