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AwardedSpainServices€28,187,912

Servicio del Centro de Atención a Usuarios (CAU) y Apoyo TIC (ATIC).

Published
Published 25 April 2025
Deadline
Closed 9 June 2025

Overview

El objeto del contrato comprende la prestación de los siguientes servicios: Centro de Atención al Usuario: recepción, registro y resolución de solicitudes e incidencias. Apoyo TIC: soporte técnico de las aplicaciones, sistemas de información y equipamiento TIC. Soporte Funcional: en el uso de las aplicaciones de administración electrónica. Auditoría Interna: para evaluar la calidad en la prestación de los servicios TIC.

Key details

Country
Spain
Status
Awarded
Category
Services
Estimated value
€28,187,912
Procedure
Open
Published
25 April 2025
Deadline
Closed
Classification (CPV)
Maintenance of information technology equipmentInformation technology servicesComputer facilities management servicesFacilities management services for computer systems maintenanceInternal audit servicesCustomer-care services

Award outcome

Awarded value
€13,253,188
Award date
15 October 2025
Contract period
— → 14 October 2028
Winners
  • ATLANTIS TECNOLOGIA Y SISTEMAS SLU
  • INERZA, S.A.- ATLANTIS TECNOLOGÍA Y SISTEMAS, S.L.U. , II U.T.E. (Abreviado "INAT II UTE"

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    14 November 2025

  2. Contract Notice

    19 May 2025

  3. Contract Notice

    12 May 2025

  4. Contract Notice

    25 April 2025

Contracting authority

  • Consejo de Gobierno Insular del Cabildo Insular de Tenerife

    Procuring entity

    Santa Cruz de Tenerife, Spain

    ID_PLATAFORMA: 31072730151033

    Authority website ↗

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Awarded: Servicio del Centro de Atención a Usuarios (CAU) y Apoyo TIC (ATIC). — won by ATLANTIS TECNOLOGIA Y SISTEMAS SLU +1 — Skim