AwardedFranceServicesFramework agreement€1,497,259
Digital Workplace Services
- Published
- Published 23 October 2025
- Deadline
- Closed 10 December 2025
Overview
The European Banking Authority has awarded a framework contract for digital workplace IT helpdesk services to COSMOTE GS, Serco SARL, and UNISYSTEMS LUXEMBOURG SARL. The services include end-user support for hardware, software, domain accounts, telecommunications tools, and audiovisual equipment, with performance measured through SLAs, KPIs, and customer satisfaction ratings linked to contractor incentives and penalties. The service will be delivered by on-site and off-site team members providing support to EBA staff.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Estimated value
- €1,497,259
- Procedure
- Open
- Contract type
- Framework agreement
- Published
- 23 October 2025
- Deadline
- Closed
Helpdesk and support servicesHelpdesk services
Award outcome
- Award date
- 21 May 2026
- Contract period
- — → 30 April 2030
- COSMOTE GS
- Serco SARL
- UNISYSTEMS LUXEMBOURG SARL
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
29 June 2026
Contract Notice
23 October 2025
Contracting authority
European Banking Authority
Procuring entityParis, France
Authority website ↗
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