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AwardedIRLServices€5,000,000

CFT 3843 - Provision of a Digital Services Platform

Published
Published 28 August 2025
Deadline
Closed 25 September 2025

Overview

SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.

Key details

Country
IRL
Status
Awarded
Category
Services
Estimated value
€5,000,000
Procedure
Open
Published
28 August 2025
Deadline
Closed
Classification (CPV)
Contact management software development services

Award outcome

Award date
21 January 2026
Contract period
— → 19 January 2036

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    23 January 2026

  2. Contract Notice

    28 August 2025

Contracting authority

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Awarded: CFT 3843 - Provision of a Digital Services Platform — Skim