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Contract signedUnited Kingdom

Customer Contact Discovery Project

Published
Published 18 June 2026

Overview

Westmorland and Furness Council awarded a contract worth £75,000 to KPMG LLP on 31 May 2026 for consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs across all services, with analysis and recommendations for a multi-year transformation programme. The contract is now complete.

Key details

Country
United Kingdom
Status
Contract signed
Procedure
Limited
Published
18 June 2026

Award outcome

Awarded value
£75,000
Award date
31 May 2026
Winner
  • KPMG LLP

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    18 June 2026

    View notice ↗

Contracting authority

  • Westmorland and Furness Council

    Buyer

    Kendal, United Kingdom

    GB-PPON: PYYD-1758-YNVR

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Awarded: Customer Contact Discovery Project — won by KPMG LLP — Skim