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Contract signedUnited Kingdom

IT Help Desk Outsourcing

Published
Published 11 November 2025

Overview

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

Key details

Country
United Kingdom
Status
Contract signed
Published
11 November 2025

Award outcome

Awarded value
£145,385
Award date
17 September 2025
Winner
  • Stone Technologies Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    11 November 2025

    View notice ↗

Contracting authority

  • Office of Rail and Road

    Buyer

    London, United Kingdom

    GB-PPON: PMPH-6471-MDYY

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Awarded: IT Help Desk Outsourcing — won by Stone Technologies Limited — Skim