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Contract signedUnited Kingdom

Information Technology Service Management (ITSM) Solution

Published
Published 23 September 2025

Overview

The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data. Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management.

Key details

Country
United Kingdom
Status
Contract signed
Published
23 September 2025

Award outcome

Award date
21 May 2025
Winner
  • INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    23 September 2025

    View notice ↗

Contracting authority

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Awarded: Information Technology Service Management (ITSM) Solution — won by INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD — Skim