Contract signedUnited KingdomServices
Contact Telephony Services
- Published
- Published 23 May 2025
Overview
Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC platform
Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations
Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services
3-Year contract
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Category
- Services
- Procedure
- Limited
- Published
- 23 May 2025
IT services: consulting, software development, Internet and support
Award outcome
- Awarded value
- £304,020
- Award date
- 9 April 2025
- Kerv Experience Limited
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract
23 May 2025
View notice ↗
Contracting authority
Rochdale Borough Council
BuyerRochdale, United Kingdom
Authority website ↗
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.