AwardedUnited KingdomServices£686,657
Cloud Based Contact Centre
- Published
- Published 2 July 2025
- Deadline
- Closed 30 March 2025
Overview
This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £686,657
- Procedure
- Selective
- SME suitable
- No
- Published
- 2 July 2025
- Deadline
- Closed
Highways consultancy services
Award outcome
- Awarded value
- £686,657
- Award date
- 30 March 2025
- Contract period
- 31 March 2025 → 31 March 2028
- Fohen Ltd.
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
2 July 2025
Contracting authority
National Highways
BuyerBirmingham, United Kingdom
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