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AwardedUnited KingdomServices£94,000

Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council

Published
Published 5 February 2025
Deadline
Closed 26 February 2025

Overview

Herefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays.\r The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. \r The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance.\r Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£94,000
Procedure
Open
SME suitable
Yes
Published
5 February 2025
Deadline
Closed
Classification (CPV)
Telephone-answering services

Award outcome

Awarded value
£90,960
Award date
31 March 2025
Contract period
21 March 2025 → 31 March 2027
Winner
  • Careium UK Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    2 April 2025

  2. Contract Notice

    5 February 2025

Contracting authority

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Awarded: Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council — won by Careium UK Limited — Skim