AwardedUnited KingdomServices£995,135
Contact Centre as a Service (CCaaS)
- Published
- Published 28 February 2025
- Deadline
- Closed 9 December 2024
Overview
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £995,135
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 28 February 2025
- Deadline
- Closed
Software package and information systems
Award outcome
- Awarded value
- £995,135
- Award date
- 24 February 2025
- Contract period
- 3 February 2025 → 2 February 2028
- MAINTEL EUROPE LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
28 February 2025
Contracting authority
MCA - Maritime and Coastguard Agency
BuyerSouthampton, United Kingdom
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