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AwardedUnited KingdomServices£239,380

Contact Centre - Enhanced Software Solution

Published
Published 28 January 2025
Deadline
Closed 28 February 2025

Overview

Thirteen Housing Group Limited has awarded a contract worth £239,380 to Avoira Limited for an enhanced contact centre software solution. The work involves upgrading the platform to include automated Quality Assurance capability to support risk and quality management for the Touchpoint management team.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£239,380
SME suitable
No
Published
28 January 2025
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
£239,380
Award date
22 January 2025
Contract period
1 March 2025 → 29 February 2028
Winner
  • Avoira Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    28 January 2025

Contracting authority

  • THIRTEEN HOUSING GROUP LIMITED

    Buyer

    MIDDLESBROUGH, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/V3SG8j4A

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Awarded: Contact Centre - Enhanced Software Solution — won by Avoira Limited — Skim