AwardedUnited KingdomServices£26,059
Telephony System - Isle of Wight Council
- Published
- Published 21 March 2025
- Deadline
- Closed 21 March 2025
Overview
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025.
The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually.
To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below:
1. Avaya subscription
2. Support and maintenance
3. Virsae remote call management system
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £26,059
- Procedure
- Direct
- SME suitable
- Yes
- Published
- 21 March 2025
- Deadline
- Closed
Software package and information systems
Award outcome
- Awarded value
- £26,059
- Award date
- 21 March 2025
- Contract period
- 31 March 2025 → 30 September 2025
- Maintel
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
21 March 2025
Contracting authority
Isle of Wight Council
BuyerNewport, United Kingdom
Authority website ↗
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