AwardedUnited KingdomServices£120,000
Complaints Handling Satisfaction Survey
- Published
- Published 7 February 2025
- Deadline
- Closed 21 February 2025
Overview
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £120,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 7 February 2025
- Deadline
- Closed
Survey services
Award outcome
- Awarded value
- £108,284
- Award date
- 13 March 2025
- Contract period
- 24 March 2025 → 31 March 2029
- M·E·L Research Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
13 March 2025
Contract Notice
7 February 2025
Contracting authority
OFFICE OF RAIL REGULATION
BuyerLondon, United Kingdom
GB-GOR: D1117
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