AwardedUnited KingdomServices£2,261,782
Omnichannel Contact Centre Solution
- Published
- Published 4 April 2025
- Deadline
- Closed 26 March 2025
Overview
This is a Contract Award Notice
The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre.
This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process.
The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months.
Total Awarded Value is maximum of all charges including any optional contract extensions.
Contract Reference: CQC CS 018
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £2,261,782
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 4 April 2025
- Deadline
- Closed
IT software package
Award outcome
- Awarded value
- £2,261,782
- Award date
- 28 March 2025
- Contract period
- 31 March 2025 → 31 March 2029
- Puzzel Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
4 April 2025
Contracting authority
Care Quality Commission
BuyerNewcastle Upon Tyne, United Kingdom
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