AwardedUnited Kingdom£30,420
Helpdesk System
- Published
- Published 16 May 2025
- Deadline
- Closed 3 March 2025
Overview
Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting.
In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system.
To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Estimated value
- £30,420
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 16 May 2025
- Deadline
- Closed
Computer-related professional services
Award outcome
- Awarded value
- £30,420
- Award date
- 30 March 2025
- Contract period
- 31 March 2025 → 31 March 2026
- Freshworks Technologies UK Limited
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
16 May 2025
Contracting authority
Nottingham University Hospitals NHS Trust
BuyerNottingham, United Kingdom
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.